Your Rights & Responsibilities

As a customer of Port Harcourt Water Corporation, you have the right to know how to get the best service from your water utility. We recognize the trust you place in us to provide high quality, reliable drinking water. It is our responsibility to define what we do as your local water company.

You have a right to high-quality drinking water every time you turn on your faucet. Our employees conduct an extensive treatment and monitoring program to ensure your water meets all state and federal drinking water regulations. Our water quality reports will help you learn more about water quality in your area.

Good water service goes beyond providing high-quality water. Whether we are starting up service, providing bill payment options, or helping you to understand your responsibilities regarding your internal plumbing and meter accessibility, our goal is to keep you informed, 24 hours a day, 7 days a week.

If you have questions about your rights and responsibilities as a customer, please contact our Customer Service Center at . If your question is not resolved to your satisfaction, you have the right to contact the state regulation office [RSWSRC].

To ensure we deliver the level of service customers expect, PHWater has a Customer Service Charter. The charter outlines service standards and what we need from customers to provide these services.The charter is reviewed, following the release of the Annual Audit Report, in consultation with all of the Customer Service Committees. A copy of the PHWater Water Customer Service Charter can be downloaded or viewed.

Appreciate water before you are thirsty! Appreciate all the good things before you need them!
– Mehmet Murat ildan